Privacy Policy

Oakfold Australia takes member privacy seriously and recognises that personal information requires careful, transparent and secure handling. This Privacy Policy outlines what information may be collected when members access Oakfold services, why it is needed, how it may be used, and what choices are available.

This policy should be read alongside Oakfold's Terms and Conditions and Responsible Gaming information. Accessing or using Oakfold services indicates acknowledgement that personal information may be handled as described here.

Information We Collect

The information collected depends on how members use Oakfold. Some is provided directly during registration or support interactions; other information is generated automatically through platform activity.

Collected information may include identity and account details, transaction and payment records, verification documents, technical data such as device type and IP address, support communications, and general usage and preference data gathered through platform interaction.

How Information Is Used

Personal information may be used to register and administer accounts, verify identity and age, process deposits and withdrawals, prevent fraud and protect platform security, resolve disputes, improve platform performance and respond to member support requests.

Information may also support communications and promotional preferences where members have opted in.

Oakfold does not sell personal information. Disclosure may occur only where reasonably necessary: to service and technology providers supporting platform operations, to payment and financial partners processing transactions, to professional advisers where required, and to relevant authorities where obligated by applicable law or platform integrity requirements.

Third parties handling member data on Oakfold's behalf are held to appropriate data handling standards.

Data Protection & Security

Oakfold applies administrative, organisational and technical controls to protect information against unauthorised access, loss, misuse or alteration. Access to personal data is limited by role and operational need. Account activity and platform systems are monitored for unusual behaviour and security risks.

Members contribute to account security by using strong passwords, protecting login credentials and reporting suspicious activity promptly.

Cookies & Technical Information

Cookies and similar technologies support website functionality, session management, preference retention, performance analysis and security monitoring. Essential cookies are required for core platform features to function correctly. Most browsers allow cookie management; blocking essential cookies may affect how parts of Oakfold operate.

Member Rights

Members may contact Oakfold to request access to personal information held on their account, ask for corrections to inaccurate or outdated records, or raise questions about data handling practices. Requests to adjust promotional communication preferences can also be submitted while essential account and security messages continue.

Account closure and data retention questions can be directed to the support team. Certain records are retained where required for security, dispute resolution or compliance obligations.

Data Retention

Personal information is kept for as long as an account remains active and for a reasonable period following closure to support security monitoring, dispute handling and any applicable obligations. Payment and transaction records may be held for longer periods where operational or regulatory standards require it.

Contact

Privacy-related questions, data requests and correction requests can be submitted through Oakfold Live Chat Support. Account ownership verification may be required before a response is provided.

Policy Updates

This Privacy Policy may be updated to reflect changes in platform operations, technology or applicable requirements. The current version published on the website replaces all earlier versions. Members are encouraged to review this page periodically.